1. Who We Are
Velion Arc LLC builds productivity and utility applications designed to help users organize work, complete routine tasks, and use digital tools more efficiently. In this policy, "we," "our," and "us" refer to Velion Arc LLC.
2. Information We Collect
The information we collect depends on the app or service you use and the features you choose to enable. It may include:
- Contact information, such as your email address, when you contact support or create an account.
- App usage information, such as feature usage, device type, operating system, and app version.
- Diagnostics information, such as crash reports, performance logs, and error details.
- User-provided content, such as notes, task data, preferences, files, or settings you enter into an app.
- Purchase or subscription status provided by app stores or payment processors.
We do not intentionally collect sensitive personal information unless a specific app feature clearly asks you to provide it.
3. How We Use Information
We use information to:
- Provide, operate, and improve our apps and services.
- Respond to support requests and communicate service-related information.
- Maintain security, prevent abuse, and troubleshoot technical problems.
- Understand feature performance and improve user experience.
- Manage subscriptions, purchases, and account access where applicable.
4. Sharing of Information
We do not sell your personal information. We may share information only in limited circumstances:
- With service providers that help us host, analyze, support, or operate our apps.
- With app stores, payment processors, or platform providers as needed for purchases and distribution.
- When required by law, legal process, or to protect rights, safety, and security.
- In connection with a business transfer, such as a merger, acquisition, or asset sale.
5. Third-Party Services
Some apps may use third-party tools for analytics, crash reporting, hosting, payment processing, or customer support. These providers process information according to their own privacy policies and our instructions where applicable.
6. Data Retention
We keep information only for as long as needed to provide our services, comply with legal obligations, resolve disputes, maintain security, or support legitimate business purposes. Retention periods may vary depending on the app, feature, and type of information.
7. Security
We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your Choices and Rights
You may request access, correction, deletion, or limitation of your personal information by contacting us. Depending on your location, you may have additional privacy rights under applicable law. You can also manage certain data through app settings, device settings, account settings, or app store controls.
9. Children's Privacy
Our apps and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate action.
10. International Users
If you use our apps or services from outside the United States, your information may be processed in the United States or other countries where our service providers operate. These locations may have privacy laws that differ from those in your country.
11. Changes to This Policy
We may update this policy from time to time. When we make material changes, we will update the effective date and, when appropriate, provide additional notice through our apps or website.
12. Contact Us
For privacy questions, support requests, or data rights requests, contact Velion Arc LLC at [email protected].